Shipping Policy

In Canada, free delivery on all orders over C$50. For the United States of America, free delivery on all orders over C$100. We process orders within 48 hours (excluding weekends and holidays).

STANDARD DELIVERY

  • CANADA
    • FREE SHIPPING on Canadian purchases over C$50*
    • $5.99 for orders under C$50
    • Expected delivery time is 3-7 business days, exceptions may apply

 

  • USA
    • FREE SHIPPING on US purchases over C$100*.
    • $6.99 flat rate for orders under C$100.
    • Expected delivery time is 5-10 business days, exceptions may apply.

 

  • Rest of the World
    • Shipping costs may vary depending on country’s destination.

*A surcharge may apply for the shipment of large items (for each item concerned) as well as for shipment to remote areas. These fees are independent of the free shipping offer.

CUSTOMS AND DUTIES

DELIVERIES OUTSIDE NORTH AMERICA

We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

IMPORTANT INFORMATION

    • We process orders within 48 hours (excluding weekends and holidays). Pre-ordered items are processed within 48 hours of arrival in stock
    • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.
    • If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has been dispatched.
    • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address and you wish for a refund, we will deduct a CAD$5 processing fee from your refund.
    • For your safety and security, we do not deliver to APO, FPO or PO box addresses.